Disruption between Taunton / Weston-super-Mare and Bristol Temple Meads expected until 12:00 

Route(s) affected

CrossCountry between Penzance / Plymouth and Gloucester, and also between Plymouth and Bristol Temple Meads

Great Western Railway between Plymouth / Exeter St Davids / Taunton and Cardiff Central, between Plymouth / Exeter St Davids and Bristol Temple Meads, and also between Weston-super-Mare and London Paddington / Severn Beach

Description

A fault with the signalling system between Taunton and Bristol Temple Meads means that all lines are blocked. As a result, trains running between Taunton / Weston-super-Mare and Bristol Temple Meads may be cancelled, delayed by up to 20 minutes, revised or diverted.

Disruption is expected until 12:00.

CrossCountry customer advice:

You may use your ticket at no extra cost on the following services:

• The two CrossCountry services operating before and after your cancelled service

• Great Western Railway services between Plymouth and Bristol Temple Meads

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Any seat reservations will not be carried over to another train, but Coach B, H and L are unreserved coaches on CrossCountry services (where available) so please head to them.

Great Western Railway customer advice:

Your ticket can be used, at no extra cost, in both directions on the following:

• CrossCountry services between Exeter St Davids and Bristol Parkway, via Taunton and Bristol Temple Meads

• First Bristol, Bath and West bus routes:

  • 6 Weston-super-Mare to Worle

  • 20 Weston-super-Mare to Burnham on Sea

  • 21/21A Taunton to Highbridge & Burnham

  • 75/76 Parson Street to Bristol

  • 374 Taunton to Bristol

  • 375 Bristol Temple Meads to Bridgwater

  • A1 Parson Street to Bristol Temple Meads

  • A3 Weston-super-Mareto Worle

  • m1 Parson Street to Bristol

  • U2 Weston-super-Mare to Bristol Temple Meads

  • X1 Weston-super-Mare to Bristol

  • X5 Weston-super-Mare to Worle

  • X9 Nailsea to Bristol

  • X11 Weston-super-Mare to Yatton

During this disruption if you wish to use local buses as an alternative means of transport and the local bus is not accepting Great Western Railway tickets please purchase a ticket on the bus, keep it and send it, together with your train ticket, to Great Western Railway to claim for a refund.

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.