Lines reopened: disruption between Brockenhurst and Bournemouth / Weymouth expected until the end of the day 

Route(s) affected

CrossCountry between Manchester Piccadilly and Bournemouth

South Western Railway between London Waterloo and Bournemouth / Poole / Weymouth, between Woking / Bournemouth and Weymouth, between Southampton Central / Brockenhurst and Poole, and also between Southampton Central and Bournemouth

Description

A person was hit by a train between Brockenhurst and Bournemouth / Weymouth earlier this evening. The emergency services have completed their work in providing assistance, which has allowed lines to reopen.

As services recover, trains may continue to be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until the end of the day.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

South Western Railway customer advice:

Long distance & mainline services:

Services between London Waterloo and Bournemouth, Poole and Weymouth are expected to be delayed, revised or cancelled.

How do I get to my destination?

Replacement buses have been arranged to operate between Southampton Central and Bournemouth. Please note, due to the last minute requirement of these they are not running to a timetable.

Your ticket can be used, at no extra cost, on the following services:

• Bluestar 11 and 12 between Southampton and Totton

• CrossCountry services between Reading and Southampton Central

• First Bus 10 between Dorchester - Upwey - Weymouth

• Morebus 1A, 1B and 1C between Christchurch - Pokesdown - Bournemouth

• Morebus M1 and M2 between Bournemouth - Branksome - Parkstone - Poole

• Morebus 16 and 17 between Bournemouth - Branksome - Parkstone - Poole

• Morebus 8 and 9 between Poole and Hamworthy

• Morebus 40 between Poole and Wareham

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.