Disruption between Birmingham New Street and Worcestershire Parkway / Worcester Foregate Street expected until the end of the day 

Route(s) affected

CrossCountry between Edinburgh / Birmingham New Street and Bristol Temple Meads, and between Nottingham and Cardiff Central, and between Newcastle / Leeds and Plymouth, and between Manchester Piccadilly and Paignton, and also between Edinburgh and Plymouth / Penzance

West Midlands Railway between Birmingham New Street and Worcester Foregate Street / Hereford

Description

A fault with the signalling system between Bromsgrove and Worcestershire Parkway means all lines are blocked. As a result, trains between Birmingham New Street and Worcestershire Parkway / Worcester Foregate Street may be cancelled, delayed by up to 45 minutes or diverted.

Disruption is expected until the end of the day.

CrossCountry Customer Advice:

Worcestershire Parkway will not be served.

Your ticket can be used at no extra cost on the following services:

• West Midlands Railway services between Birmingham New Street / Birmingham Snow Hill and Worcester Shrub Hill

• Transport for Wales between Cheltenham Spa and Cardiff Central

• Great Western Railway services between:

  • Worcester Shrub Hill and Worcestershire Parkway / Cheltenham Spa

  • Reading and Bristol Parkway / Bristol Temple Meads / Cardiff Central / Plymouth / Penzance

  • Cheltenham Spa and Bristol Temple Meads via Gloucester

• CrossCountry services between Birmingham New Street and Reading

Road Transport:

Cross Country have requested road transport to run between Birmingham New Street and Gloucester / Bristol Temple Meads. You may use these services at no additional cost. Any confirmed coaches will be shown in online journey planners.

All road transport will be fully accessible. If you are a disabled customer requiring further assistance for your disrupted journey, please speak to railway station staff or use the customer help points if the station is unstaffed.

If your CrossCountry train is cancelled, then you can use your ticket on the two CrossCountry services operating before and the two CrossCountry services after your cancelled service.

West Midlands Railway Customer Advice:

If you chose to drive your car and park at a station on one of the routes below because of this disruption, your rail ticket will be valid to travel back to the same station later in the day to collect your car.

West Midlands Railway don't have any arrangements with local public bus services in this area to accept rail tickets on board their services. If you choose to use these services, keep your bus ticket - West Midlands Railway will consider refunding out of pocket expenses on a case-by-case basis.

Your ticket can be used, at no extra cost, with the following operators:

• West Midlands Railway services between:

  • Birmingham Snow Hill / Moor Street - Kidderminster - Droitwich - Worcester - Great Malvern

  • Birmingham New Street - Wolverhampton - Shrewsbury, to connect with Transport for Wales services to / from Hereford via Ludlow

• CrossCountry services between:

  • Birmingham New Street - Cheltenham Spa, to connect with Great Western Railway services via Worcester (if operating). [Typically: 1hr 30 minutes, with one journey per hour.]

• Great Western Railway services between

  • Worcester Foregate Street / Shrub Hill - Cheltenham Spa, to connect with CrossCountry services to / from Birmingham New Street

• Transport for Wales Railway services between:

  • Birmingham - Wolverhampton - Shrewsbury, to connect with Shrewsbury - Ludlow - Leominster - Hereford

Rail Replacement

Road transport will shuttle between Bromsgrove and Droitwich and also between Worcester and Hereford.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.