Lines reopened: disruption between Broxbourne and Hertford East expected until 22:45 

Route(s) affected

Between London Liverpool Street and Hertford East

Description

The emergency services have completed their work following an earlier incident where a person was hit by a train. This has allowed all lines between Broxbourne and Hertford East to reopen. Whilst service recovers, trains may still be revised or cancelled.

Disruption is expected until 22:45.

Customer advice:

A very limited rail replacement bus service is operating between Broxbourne and Hertford East.

Tickets will be accepted at no extra cost on the following routes:

• Great Northern between London Kings Cross / Moorgate and Hertford North

• London Underground between London Liverpool Street and London Kings Cross / Moorgate

• Central Connect on routes H5 and H6 between Hertford East and Hertford North

Further information:

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Additional information:

Network Rail staff and emergency services are on route.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.