Disruption between Cambridge and Hitchin / Stansted Airport expected until 14:00 

Route(s) affected

Great Northern between Cambridge and London Kings Cross

Greater Anglia between Cambridge and Stansted Airport

Thameslink between Cambridge and Brighton

Description

A failure of the electricity supply between Cambridge and Hitchin / Stansted Airport is causing disruption to trains running between these stations. As a result, trains running between these stations may be cancelled or delayed by up to 20 minutes.

Disruption is expected until 14:00.

Great Northern / Thameslink customer advice:

If you are travelling between Cambridge and you can travel on your normal route, but services will be disrupted.

You will need to allow at least an additional 20 minutes to complete your journey.

Please talk to station staff, look at the information boards or check your journey planner for the most recent information.

How will Great Northern services change?

While this disruption is ongoing, the following changes will be made:

Trains that normally run between Cambridge and London Kings Cross, stopping at Cambridge south only, will be suspended until further notice.

If you are travelling between these stations you can use and alternative Great Northern or Thameslink service. This will add at least 15 minutes to your journey.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost;

• Great Northern services between Cambridge and London Kings Cross

• Thameslink services between Cambridge and London Kings Cross

Please be aware that using alternative travel will add at least 15 minutes to your journey depending on the route.

Planning your Thameslink journey:

For help planning your journey using Thameslink services, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Planning your Great Northern journey:

For help planning your journey using Great Northern services, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Can you tell me more about the incident?

Services are currently disrupted following a failure of the electricity supply.

Teams are working closely with Network Rail to safely restore power and resume normal train operations.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.