Lines reopened: disruption between Carlisle and Hexham / Appleby expected until 16:00 

Route(s) affected

Between Carlisle and Newcastle / Leeds

Description

Following a points failure at Carlisle, all lines have now reopened. Whilst service recovers, trains running between Carlisle and Hexham / Appleby may still be delayed by up to 45 minutes or revised.

Disruption is expected until 16:00.

How does this affect my journey?

Services on the following routes are now able to run to all destinations but may be subject to short notice delays / alterations whilst the service returns to normal:

• Between Carlisle and Hexham

• Between Carlisle and Appleby

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.