Trains unable to call at Chatham until approximately 17:00 

Route(s) affected

Chatham area

Description

A passenger taken ill on at train at Chatham means that some lines are disrupted. As a result, trains will be revised not to call at Chatham.

This is expected to continue until 17:00.

Southeastern customer advice:

What's happened?

A passenger has been taken ill at Chatham station. Emergency services are in attendance and attending to them.

How does this affect my journey?

Whilst the emergency services complete their work, trains won't be able to stop at Chatam station.

What should I do?

You can use your ticket at no extra costs on Arriva Buses between:

• Gillingham and Chatham

• Chatham and Rochester

Alternative routes:

For details of alternative routes that may be available to complete your journey, please refer to our Alternative routes during disruption maps.

How can I stay up to date?

You can follow Southeastern on Twitter (X) @SE_Railway or follow the Southeastern WhatsApp channel.

Thameslink customer advice:

Services are unable to call at Chatham due to a passenger being taken ill at a station.

Thameslink are unable to provide an estimate for when services will be able to call at this station.

Your ticket will be accepted at no additional cost on Arriva Buses between Rochester, Chatham, and Gillingham. You should leave an additional 20 minutes to complete your journey.

They will provide further updates regarding this shortly.

Planning your journey:

You can use live departure boards, a live map of the network and the alternative route guide to help you.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The Thameslink app will also help you plan your journey.

Can you tell me more about the incident?

A passenger has been taken ill at a station in the area. Thameslink are working with railway staff and the emergency services to make sure the person is provided with medical attention as quickly as possible.

When a passenger illness is first reported, staff will assess the situation. Often, the emergency services will advise staff to leave the passenger on the train until they can attend. This means a queue of trains can build up, which may include your service. Once it is safe to do so, the ill passenger will be assisted from the train.

When you're travelling, please don't board a train if you feel unwell. It's much easier to get help to you at a station, as these locations can be accessed more easily by our staff and the emergency services. Please use the green Emergency button on the station Help Point, and train operators will arrange for responders to attend.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.