Lines reopened: disruption between Cheltenham Spa and Worcestershire Parkway / Worcester Shrub Hill expected until 20:00 

Route(s) affected

CrossCountry between Paignton and Manchester Piccadilly, and between Plymouth and Leeds / Newcastle / Edinburgh, and between Cardiff Central / Gloucester and Nottingham, and also between Bristol Temple Meads and Birmingham New Street / Manchester Piccadilly / Edinburgh

Great Western Railway between London Paddington / Bristol Temple Meads and Worcester Foregate Street, and also between Bristol Temple Meads and Worcester Foregate Street / Great Malvern

Description

Lines have reopened following an attempted theft of signalling cables between Cheltenham Spa and Worcestershire Parkway / Worcester Shrub Hill. Whilst service recovers, trains running between these stations may still be delayed by up to 50 minutes or revised.

This is expected to continue until 20:00.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services:

• The two CrossCountry services operating before and after your cancelled service

• Great Western Railway services:

  • between Cheltenham Spa and Penzance

  • between Bristol Parkway and Cardiff Central

• Transport for Wales services between Cheltenham Spa and Cardiff Central

Please note that Great Western Railway services are also affected by this disruption.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are our unreserved coaches on CrossCountry services (where available) so please head to them.

Great Western Railway customer advice:

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

Local bus ticket acceptance has been requested, but has not yet been confirmed.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.