Lines reopened: disruption between Virginia Water and Weybridge expected until 01:00 

Route(s) affected

Between London Waterloo and Weybridge / Woking / Guildford, and also between Staines and Weybridge

Description

All lines have now reopened following a passenger being taken ill at Chersey. Trains running between Virginia Water and Weybridge may continue to be delayed by up to 40 minutes or revised.

Disruption is expected until 01:00.

Customer advice:

Windsor and Reading services:

Although the line has now reopened, some train services remain subject to delay and may be subject to short-notice alterations while the service recovers.

How do I get to my destination?

Customers should allow extra time for their journey and continue to check station boards and the website for the latest service updates

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.