Reduced service between Chester and Crewe expected until 17:30 

Route(s) affected

Avanti West Coast between Holyhead and Birmingham International / London Euston, and also between Wrexham General / Chester and London Euston

Transport for Wales between Holyhead / Llandudno Junction / Wrexham General / Chester and Crewe

Description

There is a points failure between Chester and Crewe, closing all lines running between these stations.

As a result, a reduced service is currently in operation.

This is expected until 17:30.

Avanti West Coast customer advice:

Replacement buses will run between Chester and Crewe. These will start from 09:00 and will run until 16:00.

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

Transport for Wales customer advice:

Replacement buses will run between Chester and Crewe to assist customers to complete journeys where possible at no extra cost. These will arrive at Chester at approximately 05:30 and at Crewe at approximately 06:15 provided by Keanes Coaches.

These arrangements are in place on services until 10:30.

Road transport will take longer than rail services. Please allow extra time to complete your journey.

Tickets will be accepted at no extra cost on the following routes:

• Avanti West Coast services between Chester and Crewe (please note, these services are also being impacted by this issue)

• Stagecoach bus route 84 between Chester and Crewe

Pay as you go:

If you're using pay as you go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

Check services running in the area using the Transport for Wales live map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.