No trains between East Croydon and Watford Junction until approximately 13:00  

Route(s) affected

Trains between East Croydon and Watford Junction

Description

Urgent repairs to the track between East Croydon and Watford Junction means trains are unable to run between these stations. As a result, trains will be cancelled.

Disruption is expected until 13:00.

Customer Advice

If you are travelling between East Croydon and Watford Junction, you will need to use an alternative service to complete your journey due to urgent repairs to the track on the West London Line. Services on this route will be subject to delays, cancellations and alterations at short notice whilst Network Rail engineers carry out essential repairs.

If you are travelling this morning, please allow additional time of at least 30 minutes to complete your journey and check before you travel.

Please check station screens, listen to staff announcements and use online journey planners to help you reach your final destination.

Ticket Acceptance:

Your ticket will be accepted at no extra cost on the following services to help you complete your journey:

• Southern services between East Croydon, London Bridge and London Victoria

• London Northwestern Railway services between London Euston and Watford Junction

• London Underground services between London Victoria and London Euston

• London Overground services between London Euston / Watford Junction and Clapham Junction / Willesden Junction

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Can you tell me more about the incident?

Network Rail engineers are carrying out urgent repairs to the track on the West London Line between East Croydon and Watford Junction.

Track defects must be repaired immediately to ensure the continued safe operation of train services. Until repairs are completed, trains may need to run at reduced speeds or be diverted, and some services may be amended or cancelled altogether.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.