Disruption between Birmingham New Street and Nuneaton expected until the end of the day 

Route(s) affected

Between Plymouth and Leeds, between Cardiff Central / Birmingham New Street and Nottingham, between Gloucester / Birmingham New Street and Leicester, and also between Birmingham New Street and Stansted Airport

Description

A fault with the signalling system between Coleshill Parkway and Nuneaton means that all lines are blocked. As a result, trains running between Birmingham New Street and Nuneaton may be cancelled, delayed by up to 50 minutes, revised or diverted.

Disruption is expected until the end of the day.

Customer advice:

Rail replacement transport has been requested to run between Nuneaton and Leicester. Any confirmed coaches will be shown in online journey planners.

All road transport will be fully accessible. If you are a disabled customer requiring further assistance for your disrupted journey, please speak to railway station staff or use the customer help points if the station is unstaffed.

Your ticket can be used at no extra cost on the following services and routes:

Between Birmingham and Nuneaton:

Travel using CrossCountry services between Birmingham New Street and Tamworth, changing there for London Northwestern Railway services between Tamworth and Nuneaton

Alternatively

Travel using CrossCountry and London Northwestern Railway services between Birmingham New Street and Coventry, changing there for West Midlands Railway services between Coventry and Nuneaton

Between Birmingham and Leicester:

Travel using CrossCountry services between Birmingham New Street and Derby, changing there for East Midlands Railway services between Derby and Leicester

If you're travelling between Birmingham and Water Orton / Coleshill Parkway, National Express West Midlands bus service X70 runs from Priory Queensway to Birmingham Road (Water Orton) and Coleshill Parkway railway station.

Please purchase your ticket on board and keep the receipt (or a record of contactless payment). Apply for a reimbursement for this bus ticket via the CrossCountry customer relations team by providing a copy of the ticket or transaction alongside your railway ticket.

If your CrossCountry train is cancelled, then you can use your ticket on the two CrossCountry services operating before and the two CrossCountry services after your cancelled service.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.