Lines reopened: disruption between Chester and Llandudno Junction expected until 17:30 

Route(s) affected

Avanti West Coast between London Euston and Holyhead

Transport for Wales between Birmingham International and Llandudno Junction, between Manchester Airport / Cardiff Central and Holyhead, and also between Liverpool Lime Street and Llandudno

Description

Lines have now reopened now the emergency services have safely completed their work between Chester and Llandudno Junction. However, whilst service recovers, trains may be cancelled, delayed by up to 30 minutes or revised.

Disruption is expected until 17:30.

Transport for Wales customer advice:

You may use your ticket at no extra cost on the following services until 16:00:

• Arriva Bus Wales on the following routes:

  • 5 / 5D between Llandudno Junction and Bangor

  • 11 between Chester and Flint

  • 11C / 11F between Flint and Rhyl

  • 13 between Rhyl and Llandudno Junction

• Merseyrail services between Chester and Liverpool

Rail replacement buses will run between Chester and Holyhead (operated by Keane's, Camel Travel, Lloyds Coaches and Llew Jones). These will arrive at approximately:

• 14:45 at Rhyl

• 14:30 at Flint

• 15:00 at Llandudno Junction

• 15:45 at Holyhead

• 15:30 at Chester

These arrangements are in place on services 17:00

If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.

Pay as you go

If you're using pay as you go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

Check services running in the area using the Transport for Wales live map.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.