Disruption between Hereford and Shrewsbury expected until 16:00 

Route(s) affected

Between Cardiff Central and Holyhead, and also between Milford Haven and Manchester Piccadilly

Description

The emergency services are dealing with an incident between Hereford and Shrewsbury. So they can safely carry out their work, all lines are closed. As a result, trains between these stations may be cancelled, delayed or revised.

We expect this to continue until 16:00.

Customer advice:

Your ticket can be used on the following alternative routes to help you complete your journey, with the Train Operating Companies listed below at no extra cost:

• Avanti West Coast between Crewe and Manchester

• CrossCountry between Cardiff Central/Bristol Parkway and Manchester Piccadilly via Birmingham New Street

• Northern between Crewe and Manchester

• West Midlands Railway between Hereford and Birmingham New Street, and Birmingham New Street and Shrewsbury or Crewe

These arrangements are in place on services until 18:00.

Check services running in the area and other information such as Rail Replacement Stop Locations using the Transport for Wales Live Map or plan your journey and purchase tickets for any service, not just TfW at www.tfw.wales.

Pay as you go customers

If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, our station colleagues can assist. You can also add any missing taps using our app or website.

Pay as you go is only valid on Transport for Wales and CrossCountry services, even where we state you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.

If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.