Delays between Alexandra Palace and Hertford North expected until 19:30 

Route(s) affected

Between Moorgate and Hertford North / Stevenage

Description

A safety inspection of the track near Crews Hill means that trains have to run at reduced speed on the line towards Herford North. As a result, trains running between Alexandra Palace and Hertford North may be delayed by up to 20 minutes.

This is expected until 19:30.

Customer advice:

A safety inspection of the track near Crews Hill is causing disruption to trains between Alexandra Palace and Hertford North. This is only affecting North bound trains.

You may face some delays or alterations to your journey. Please allow at least an extra 20 minutes to complete your journey.

For the latest information, please check station boards or the online journey planners.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

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Can you tell me more about the incident?

Network Rail is carrying out a safety inspection of the track between Alexandra Palace and Hertford North following a report of a possible problem in the Crews Hill area.

As a precaution, trains are not running through the affected area until the track has been inspected. This is to make sure the railway is safe before trains are allowed to run again.

With the line closed, trains will need to be cancelled, revised or diverted. This can also affect services beyond the area where the inspection is taking place, as it may take longer for trains and crew to arrive in the right place to run their next scheduled service.

Once the safety inspection has been completed, Network Rail will decide whether any further work is needed or if it’s safe for trains to run again.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.