Disruption between Abbey Wood and Whitechapel expected until 10:00 

Route(s) affected

Trains between Abbey Wood and London Paddington / Heathrow Terminal 4 / Maidenhead / Reading

Description

A broken down train at Custom House means that some lines are blocked. As a result, trains running between Abbey Wood and Whitechapel may be cancelled or revised.

This is expected until 10:00.

Customer advice:

You can use your ticket at no extra cost on the following:

• Chiltern Railways between London Marylebone and High Wycombe

• Docklands Light Railway via any reasonable route

• Great Western Railway between London Paddington and Reading

• Heathrow Express between London Paddington and Heathrow Terminal 5 (pre-paid tickets only)

• London Buses between Abbey Wood and Paddington

• London Underground services via any reasonable route

• South Western Railway between London Waterloo and Reading

• Southeastern services between Abbey Wood and London terminals

• Thameslink services between Abbey Wood and Farringdon

Bus options - Central Section (Detailed)

Abbey Wood

• Southeastern - direct services to London Cannon Street, London Charing Cross or London Bridge via the Bexleyheath / Dartford loop line

• Thameslink - some services also call at Abbey Wood, running through to London Bridge / central London.

• Onward bus (99, 244, 180, 291) toward Woolwich or North Greenwich to pick up alternate transport if rail is also affected

Woolwich

• DLR — Woolwich Arsenal Docklands Light Railway station is a short distance from the Elizabeth line station, giving access to Canning Town, Canary Wharf, Bank / Tower Gateway

• Woolwich Ferry — free ferry across to North Woolwich, connecting to London City Airport DLR station

• Southeastern at Woolwich Dockyard / Woolwich Arsenal mainline for London Cannon Street / London Charing Cross

• Bus routes 96, 161, 244, 469 for local connections toward Greenwich / Plumstead

Custom House

• DLR — Custom House for ExCeL DLR station is directly adjacent, same ticket hall area, running to Canning Town (for Jubilee line) and on to Bank / Stratford / Woolwich Arsenal.

• From Canning Town, the Jubilee line gives a fast alternative into central London (Canary Wharf, London Bridge, Waterloo, Westminster).

Canary Wharf

• Jubilee line — Canary Wharf Underground station is a short distance from the Elizabeth line station, with frequent services to London Bridge, Waterloo, Westminster, Bond Street, Stratford.

• DLR — Canary Wharf DLR station also nearby, connecting to Bank, Tower Gateway, Stratford, Lewisham.

Bus options - Central Section

Alternative London Bus routes during disruption

You should allow extra time to complete your journey as the bus journey will be slower than the train. You may need to change buses or travel via a major interchange. Check live information before you travel as routes, stops and road conditions and congestion can change at short notice.

Central London stations

(Paddington - Whitechapel inclusive)

If you’re already in Central London, buses provide convenient alternatives. Key routes include:

• Paddington:

  • 23 to Marble Arch and 205 to Liverpool Street

  • 7 to Bond Street / Oxford Circus / Acton

• Bond Street

  • 7 to Paddington

  • 98 to Tottenham Court Road / Holborn and 8 to Liverpool Street

  • 205 to Liverpool Street (short walk to Selfridges)

• Tottenham Court Road:

  • 98 to Marble Arch / Bond Street and 7 to Paddington

  • 8 to Liverpool Street

• Farringdon:

  • 55 and 243 towards The City and 63 to Blackfriars / Kings Cross

  • 55 to Tottenham Court Road / Oxford Circus and 7 to Paddington

• Liverpool Street:

  • 8 to Tottenham Court Road or 153 to Farringdon

  • 205 to Whitechapel and Marble Arch and 23 to Paddington

  • 135 to Canary Wharf

• Whitechapel

  • 205 to Liverpool Street

  • D3 to Canary Wharf and 25 to Stratford and Ilford

South East London

(Canary Wharf to Abbey Wood)

A key is to travel to Greenwich, Lewisham or Stratford for onwards connections to/from Central London. Key routes include:

• Canary Wharf

  • 135 to Liverpool Street or D3 to Whitechapel

  • D8 to Stratford or SL4 towards North Greenwich

• Custom House

  • 241 / 473 towards Stratford

  • 147 / 474 towards Canning Town and 115 towards the City

• Woolwich

  • SL11 to North Greenwich

  • 180 to Abbey Wood

  • 380 to Lewisham

• Abbey Wood

  • 180 to Woolwich

  • SL3 towards Bexleyheath

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.