Lines reopened: disruption between Newport (South Wales) and Hereford expected until the end of the day 

Route(s) affected

Between Cardiff Central and Abergavenny / Chester / Crewe / Hereford / Holyhead / Manchester Piccadilly, also between Carmarthen / Fishguard Harbour / Milford Haven / Pembroke Dock and Manchester Piccadilly

Description

The emergency services have completed their work following an earlier incident between Newport (South Wales) and Hereford. This has allowed all lines to reopen. Whilst service recovers, trains may still be cancelled or revised.

Disruption is expected until the end of the day.

A visual disruption map video is available.

Customer advice:

Customers with tickets dated today, Tuesday 28 October may use their ticket tomorrow, Wednesday 29 October at no extra cost.

Transport for Wales have organised buses which are running between Newport, Hereford and Shrewsbury to assist customers in completing journeys where possible at no extra cost.

Road transport will take longer than rail services. Please allow extra time to complete your journey.

Your ticket can be used on the following alternative routes to help you complete your journey, at no extra cost:

• Avanti West Coast between Crewe and Manchester Piccadilly

• CrossCountry between Cardiff Central / Bristol Parkway and Manchester Piccadilly via Birmingham New Street

• Great Western railway between Cardiff Central and Bristol Parkway

• Northern between Crewe and Manchester Piccadilly

• West Midlands Railway between Hereford and Birmingham New Street

You can also use Stagecoach South Wales Buses to complete journeys where possible at no extra cost on the following routes:

• X24 between Newport and Pontypool via Cwmbran

• 21 and X3 between Pontypool and Cwmbran

• 23 between Cwmbran and Hereford via Abergavenny

• X5 between Cardiff and Cwmbran

Find details of these services using the journey planner.

All arrangements are in place on services in both directions until further notice.

Ticket restrictions have been lifted to allow you to complete your journey.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.