Major disruption between Newcastle and York expected until 15:00 

Route(s) affected

CrossCountry services between Aberdeen / Edinburgh and Plymouth, between Edinburgh and Cardiff Central, and also between Newcastle and Reading / Southampton Central

LNER services between Inverness / Aberdeen / Edinburgh / Newcastle and London Kings Cross

Lumo services between Edinburgh / Glasgow Queen Street and London Kings Cross

TransPennine Express services between Newcastle and Leeds

Description

A fault with the signalling system between Darlington and Northallerton means all lines are blocked. As a result, trains running between Newcastle and York may be cancelled, delayed by up to 60 minutes or revised.

Northern services from Bishop Auckland that run through Darlington towards Middlesbrough are not affected by this disruption.

Major disruption is expected to continue until 15:00.

A visual disruption map video is now available

CrossCountry customer advice:

Rail replacement transport:

To help you complete your journey, rail replacement transport has been requested to run between Newcastle and York. Once confirmed, more information will be provided.

Ticket acceptance:

Your ticket can be used at no extra cost on the following services and routes:

Between Edinburgh and Newcastle:

• LNER or TransPennine Express services between these stations

Between Newcastle and York / Leeds:

• Grand Central services between Sunderland and York

• Northern or Tyne & Wear Metro services between Newcastle and Sunderland, changing there for Northern services between Sunderland and Middlesbrough, changing there for TransPennine Express services between Middlesbrough and York / Leeds

Between Darlington and York / Leeds:

• Northern services between Darlington and Middlesbrough, changing there for TransPennine Express services between Middlesbrough and York / Leeds

You may also use your ticket on the following services and routes:

• Avanti West Coast services between Edinburgh and Birmingham New Street

• LNER services between Edinburgh and Doncaster

• Northern services calling at York, Leeds, Doncaster or Sheffield

• TransPennine Express services between Doncaster and Sheffield

If your CrossCountry train is cancelled, then you can use your ticket on the two CrossCountry services operating before and the two CrossCountry services after your cancelled service

Unfortunately, seat reservations will not be carried over to another train, but Coach B, H and L are our unreserved coaches on CrossCountry services (where available) so please head to them. You can view the formation of our trains via www.realtimetrains.co.uk

LNER customer advice:

Rail replacement transport:

To help to complete your journey, rail replacement transport has been confirmed to run between Newcastle and York as follows:

Newcastle - York:

• 14:20 - 8 x 16 seater buses operated by E travel

York - Newcastle:

• 14:15 - 1 x 16 seater bus operated by Elite

• 14:30 - 4 x 16 seater bus operated by Solomon

• 14:45 - 4 x 16 seater bus operated by RSZ

• 1 x full sized bus operated by York Pullman

Ticket acceptance:

You can use your ticket at no extra cost on the following services and routes:

• Avanti West Coast services between Edinburgh / Glasgow Central and Manchester / London Euston

• East Midlands Railway services between Sheffield and Leicester / London St Pancras International

• CrossCountry services between Edinburgh / Newcastle and York, and also between Leeds / Doncaster and Sheffield

• Great Northern and Thameslink services between Peterborough / Stevenage and London Kings Cross

• Northern services between Newcastle and Carlisle

• TransPennine Express services between Newcastle / York and Leeds / Manchester

Your ticket can be used at no extra cost on alternative train services, up to 2 hours before or after the cancelled service or on either of the two LNER services before or after this train, whichever is most appropriate to help you to complete your journey. You do not need to buy a new ticket.

TransPennine Express customer advice:

Rail replacement transport:

To help you complete your journey, rail replacement transport has been confirmed to run between Newcastle and York as follows:

• 13:50 bus departing from Newcastle to York, calling at Chester-le-Street, Durham and Darlington

• 16:20 bus departing from Newcastle to York, calling at Chester-le-Street, Durham and Darlington

Ticket acceptance:

You can use your ticket at no extra cost on the following services and routes:

• Northern or TransPennine Express services between York and Leeds

When lines reopen, you can use your ticket at no extra cost on the following services and routes:

• CrossCountry or LNER services between Newcastle and York via Durham and Darlington

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.