Disruption to Thameslink services between Dartford and Rainham (Kent) expected until 21:00 

Route(s) affected

Between Luton / West Hampstead Thameslink / Kentish Town and Rainham (Kent), and also between Kentish Town and Gillingham (Kent)

Description

A tree blocking the railway between Dartford and Rainham (Kent) means that fewer trains are able to run on some lines. As a result, trains running between these stations may be cancelled, delayed by up to 45 minutes or revised.

Disruption is expected until 21:00.

Customer advice:

A number of incidents involving trees on the railway means that Thameslink services which usually run between London and Rainham (Kent) are subject to delays of around 20-40 minutes as well as last minute alterations.

If you are travelling on these services this afternoon, please allow an additional 45 minutes to reach your destination. You may be delayed or have to change onto more trains than usual to get where you need to be.

Ticket Acceptance:

In case you find it helps you complete your journey, your ticket will be accepted on the following services at no additional cost:

• Thameslink services on any reasonable route

• Southeastern services on any reasonable route

• London Underground between London terminals

Please consider how using an alternative operator / route will impact your journey time.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Thameslink's WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about the incident?

A number of fell trees between London and Rainham (Kent) are causing disruption to trains.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.