Disruption between Oxford and Didcot Parkway expected until 12:30 

Route(s) affected

Between Oxford and Reading via Didcot Parkway

Description

Due to overrunning engineering works between Oxford and Didcot Parkway all lines are blocked. Train services between Oxford and Reading via Didcot Parkway may be cancelled, delayed or revised.

Disruption is expected until 12:30.

A visual disruption map video is available.

CrossCountry customer advice:

You may use your ticket on the following services and suggested routes at no extra cost:

• Great Western Railway services between Reading and London Paddington in both directions

• Great Western Railway services between Reading and Basingstoke in both directions

• Avanti West Coast services between London Euston and Birmingham New Street in both directions

• Chiltern Railways services between Banbury and London Marylebone in both directions

• Chiltern Railways services between Oxford and London Marylebone in both directions

• South Western Railway services between Bournemouth and London Waterloo in both directions

• South Western Railway services between Reading and Basingstoke (Sunday only)

• London Underground services between London stations

You may also use your ticket on the following train operators two hours before or two hours after your cancelled train on an alternative viable route:

• Avanti West Coast

• London Northwestern Railway

• Chiltern Railways

• South Western Railways

• Great Western Railway

• Southern

You do not need to amend your ticket to use it on these services.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are our unreserved coaches on CrossCountry services (where available) so please head to them.

Great Western Railway customer advice:

What has happened?

During overnight maintenance works, engineers have encountered an issue that is expected to take longer to resolve. As a result, Great Western Railway trains cannot currently run between Oxford, Didcot Parkway and Reading. The line is expected to remain closed until at least 11:00.

What are we doing about it?

Network Rail are attending, but the fault is not expected to be fixed until after 11.00.

What are your travel options?

You can use your ticket at no extra cost on the following services:

• Chiltern Railways between Oxford and London Marylebone

• London Underground between London Paddington and London Marylebone

Great Western Railway have requested road transport to shuttle between Oxford and Didcot, as well as local stations between Didcot and Reading. This has not yet been confirmed.

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

Consider postponing your journey until the service returns to normal.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.