Lines reopened between Wolverhampton and Birmingham New Street: disruption expected until 12:00 

Route(s) affected

Avanti West Coast between Glasgow Central / Preston and Birmingham New Street, and between Glasgow Central / Edinburgh / Preston / Liverpool Lime Street / Wolverhampton and London Euston

CrossCountry between Manchester Piccadilly and Birmingham New Street / Reading / Eastleigh

London Northwestern Railway between Liverpool Lime Street / Crewe and Birmingham New Street

Transport for Wales between Chester / Shrewsbury / Aberystwyth and Birmingham International

West Midlands Railway between Shrewsbury / Wolverhampton and Birmingham New Street, and also between Walsall and Wolverhampton

Description

All lines have reopened between Wolverhampton and Birmingham New Street following the emergency services attending an incident earlier today.

Services running between these stations may continue to be delayed by up to 30 minutes, cancelled in full, diverted via an alternative route or revised to only complete part of their journey. Services are currently unable to call at Sandwell & Dudley.

Disruption is expected until 12:00.

A visual disruption map video is available.

Avanti West Coast customer advice:

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train is delayed or cancelled, you can request a full refund from where you bought your ticket.

London Northwestern Railway / West Midlands Railway customer advice:

Your ticket will be accepted at no extra cost on the following services in both directions until further notice:

• Midland Metro between Wolverhampton and Birmingham New Street

• National Express West Midlands between Wolverhampton and Birmingham New street

• Transport for Wales between Shrewsbury and Birmingham New Street

Transport for Wales customer advice:

You can use your ticket at no extra cost on West Midlands Railway services between Shrewsbury and Birmingham New Street in both directions until 12:00.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Check services running in the area using the Transport for Wales Live Map.

If you decide not to travel because of this disruption and your ticket is unused, you can obtain a fee free refund from wherever you purchased your ticket.

Pay as you go customers

If all or part of your journey requires a rail replacement bus, please tap in at your origin station and tap out at your destination. If you need to tap out at a gateline after travelling on a rail replacement bus, station colleagues can assist. You can also add any missing taps using the Transport for Wales app or website.

Pay as you go is only valid on Transport for Wales and CrossCountry services, even where it states you can use your original ticket at no extra cost with other train operators or local bus operators. If you travel with another operator or on a local bus service, you must first tap out at the same station within one hour of tapping in and buy an alternative ticket before boarding.

If you wish to abandon your journey, please tap out at the same station within one hour of tapping in.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.