Incident resolved: residual disruption to Southern services between Selhurst and Clapham Junction expected until 12:00 

Route(s) affected

All routes to / from London Victoria, and between East Croydon and Watford Junction

Description

Trains are returning to normal following a fault on a train near Streatham Common. As service recovers, trains running between Selhurst and Clapham Junction may still be delayed by up to 30 minutes or revised.

This is expected until 12:00.

Customer advice:

If you are travelling between East Croydon and London Victoria you can travel on your normal route, but services will be disrupted.

You will need to allow at least an additional 20 minutes to complete your journey.

Please talk to station staff, look at the information boards or check your journey planner for the most recent information.

What are the changes to the service?

While this disruption is ongoing, there will be the following changes to services:

Trains that normally run from and Epsom Downs to London Victoria will run non stop between Selhurst and Balham.

For the Thornton Heath, Norbury or Streatham Common change at Selhurst for TfL bus travel ( bus 50 ) to your destination. This will add an addtional 20 minutes to your journey today.

How is the service being changed?

While this disruption is ongoing, changes will be made to the following service to services:

Trains that normally run from and Epsom Downs to London Victoria will run non stop between Selhurst and Balham.

For the Thornton Heath, Norbury or Streatham Common change at Selhurst for TfL bus travel (bus 50) to your destination. This will add an additional 20 minutes to your journey today.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost;

• Alternative Southern services between East Croydon and London Victoria

• Thameslink services between East Croydon and London Bridge

• London Buses between East Croydon and Clapham Junction

• London Underground between all London terminals

Please be aware that using alternative travel will add at least 30 minutes to your journey depending on the route.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Southern’s WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about the incident?

Unfortunately, the 08:41 East Croydon to London Victoria service has developed a fault.

The train has now been fixed and work is taking place to restore services to the booked timetable.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.