Residual disruption at East Croydon expected until the end of the day  

Route(s) affected

Gatwick Express between London Victoria and Brighton

Southern between London Bridge and Caterham, and between London Victoria and Reigate / Ore / Littlehampton / Eastbourne / Bognor Regis / Portsmouth Harbour, and between Purley and Tattenham Corner

Thameslink between Bedford and Three Bridges / Brighton, and between Cambridge and Brighton, and between Horsham and Peterborough

Description

Following a failure of the electricity supply at East Croydon all lines have reopened. As service recovers, trains may still be cancelled, delayed by up to 30 minutes or revised.

Disruption is expected until the end of the day.

Customer Advice

The power supply issue that was affecting services travelling through East Croydon in the East Croydon area has now been resolved and all lines are open.

Whilst trains are now able to operate normally through the area, residual delays, cancellations and alterations are expected whilst service recovery takes place and trains return to their normal timetables.

Please continue to allow extra time of up to 30 minutes for your journey and check station screens and online journey planners before travelling.

Ticket acceptance:

You may use your ticket at no extra cost on the following;

• Alternative Southern services between East Croydon and London Bridge / London Victoria

• Thameslink services between East Croydon and London

• London Buses between Caterham, Sutton and London

Planning your journey:

You can see a live map of the network. This will now show where your journey is likely to be delayed.

You can also use Southern / Thameslink app to get more information about your journey.

Can you tell me more about the incident?

Unfortunately, we've been advised of a problem with the power in the East Croydon area. This means that trains can't move as normal, as a fully-working electricity supply is crucial to detecting and controlling the trains.

Station staff are working closely with Network Rail and local electricity suppliers to make sure the power is restored. Until this is done, we expect there will be delays and changes to services in the area.

If you're on a train which is delayed in the area, it may take longer for us to get you to the next station, and onwards to your destination. Please listen out for information from the crew or on social media if you need further support with your journey.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.