Reduced service between Ashford International and Eastbourne expected until 22:00 

Route(s) affected

Between Ashford International and Eastbourne

Description

More trains than usual needing repairs at the same time means that fewer trains are able to run between Ashford International and Eastbourne. As a result, some trains will be cancelled or revised.

This is expected until 21:30.

Customer advice:

Fewer direct trains are running in both directions between Ashford International and Eastbourne. You may need to take a replacement bus for part or all of your journey between Ashford International and Hastings. If you need to take a bus, please allow at least 30 minutes extra for your journey.

Services between Ore and Brighton are running as usual.

Stations with fewer trains:

• Ashford International

• Ham Street

• Appledore

• Rye

• Winchelsea

• Ore

• Hastings

For the latest travel information, please check the departure boards or speak to station staff. If you need help reaching your destination, ask a member of staff or press the green button on a station Help Point. Rail replacement buses will show online as and when they're confirmed.

Please see customer information boards and speak to staff for the latest travel information. If you are unable to reach your destination, please speak to station staff or press the green button on the help point.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Can you tell me more about the incident?

More trains than usual need maintenance, so fewer trains are available to run between Ashford International and Eastbourne whilst necessary repairs take place.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.