Reduced service between Eastbourne and Ashford International expected until 23:30 

Route(s) affected

Between Eastbourne / Hastings and Ashford International

Description

More trains than usual needing repairs at the same time between Eastbourne and Ashford International means fewer trains are able to run. As a result, some trains between these stations will be cancelled.

Disruption is expected until 23:30.

Customer advice:

Fewer direct trains are running in both directions between Eastbourne and Ashford International. You may need to take a replacement bus for part or all of your journey between Hastings and Ashford International. If you need to take a bus, please allow at least 30 minutes extra for your journey.

Services between Brighton and Ore are running as usual.

The stations with fewer trains are:

• Hastings

• Ore

• Winchelsea

• Rye

• Appledore

• Ham Street

• Ashford International

The following trains have been cancelled:

• 08:50 Eastbourne to Ashford International

• 10:24 Ashford International to Eastbourne

• 20:50 Eastbourne to Ashford International

• 22:34 Ashford International to Eastbourne

The following buses will run:

• 09:30 Hastings to Ashford International, operated by Travel Masters

• 10:30 Ashford International to Hastings, operated by Travel Masters

Further rail replacement buses have been requested but have not yet been confirmed. Journey planner will be updated as soon as confirmation has been received.

For the latest travel information, please check the departure boards or speak to station staff. If you need help reaching your destination, ask a member of staff or press the green button on a station Help Point. Rail replacement buses will show online as and when they're confirmed.

Please see customer information boards and speak to staff for the latest travel information. If you are unable to reach your destination, please speak to station staff or press the green button on the help point.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Can you tell me more about the incident?

More trains than usual need maintenance, so fewer trains are available to run between Eastbourne and Ashford International whilst necessary repairs take place.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.