Disruption between Southampton Airport Parkway and Eastleigh expected until 15:00  

Route(s) affected

Between Southampton Airport Parkway and Eastleigh

Description

There is damage to the electric third rail between Southampton Airport Parkway and Eastleigh. As a result of this, all lines are blocked between these stations. Trains may be cancelled, delayed or revised.

Disruption is expected until 15:00.

CrossCountry customer advice:

Trains may be terminated at / started back from Basingstoke, not running between Southampton Airport Parkway and Basingstoke.

To help you complete your journey, you may use your tickets on South Western Railway services via any reasonable route, however please note that their services are also affected by this incident.

South Western Railway customer advice:

We don't know when the lines are expected to reopen.

Until further notice the following alterations apply:

• London Waterloo to Southampton Airport Parkway services will end and restart its journey at Eastleigh until further notice.

How do I get to my destination?

• Use rail replacement buses between Eastleigh and Southampton Airport Parkway in both directions

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.