Disruption between Surbiton and Effingham Junction expected until 20:00 

Route(s) affected

Between London Waterloo and Guildford / Portsmouth & Southsea / Portsmouth Harbour

Description

A fault with the signalling system between Surbiton and Effingham Junction means that all lines are blocked. As a result, trains running between these stations may be cancelled, delayed or revised.

Disruption is expected until 20:00.

Customer advice:

Services between London Waterloo and Guildford via Cobham will be diverted to start and finish at Weybridge.

Services between London Waterloo and Guildford via Epsom will be diverted to start and finish at Dorking

Trains running to and from London Waterloo and Guildford via Epsom, Guildford via Cobham, Woking, Chessington, Dorking and Hampton Court services may be delayed, altered or cancelled.

How do I get to my destination?

You can continue to use train service through this area but please allow extra time for your journeys due to the delays and alterations to services. You are advised to check your journey for any alterations before travelling, and you may be required to change to another SWR service to reach your destination.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

If you need any help with your journey, please speak to a member of staff or use a station help point.

How do I get to my destination?

You are advised to check your journey for any alterations before travelling, and you may be required to change to another SWR service to reach your destination.

Your ticket can be used, at no extra cost, on the following services:

• Southern services between Clapham Junction and Epsom / Dorking in both directions

• Thameslink services between Wimbledon and Sutton in both directions

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.