Disruption between Staines and Chertsey / Ascot expected until the end of the day 

Route(s) affected

Between London Waterloo and Woking / Reading, and also between Staines and Reading

Description

A fault with the signalling system between Egham and Ascot means some lines are blocked. Trains running between Staines and Chertsey / Ascot may be delayed by up to 50 minutes or revised.

Disruption is expected until the end of the day.

Customer advice:

Engineers are on their way to site. The lines between Virginia Water and Woking are blocked.

Windsor and Reading services

Services between Virginia Water and Woking will not run until further notice.

Services towards Reading & Windsor and Eton Riverside will be delayed by up to 50 minutes as trains will have to run at reduced speed through the affected area.

How do I get to my destination?

A replacement bus service will run in both directions between Virginia Water, Chertsey, Addlestone, Byfleet and New Haw, West Byfleet and Woking. We will update when this is expected to be in place from around 22:15.

You are advised to allow extra time to complete your journey.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.