Lines reopened between Elmers End and Hayes (Kent): disruption expected until 12:30 

Route(s) affected

Between London Charing Cross and Hayes (Kent)

Description

All lines have reopened between Elmers End and Hayes (Kent) following a vehicle striking a bridge between Elmers End and Eden Park earlier today. As service begins to recover, trains running between Elmers End and Hayes (Kent) may still be delayed or revised to only complete part of their journey.

This is expected until 12:30.

What's happened?

A lorry struck a bridge between Elmers End and Eden Park. While response staff attended to make inspections, all lines are blocked.

Response staff have completed their inspection of the bridge and all lines have now reopened.

How does this affect my journey?

Services to / from Hayes (Kent) may be delayed, altered or cancelled while we work to return to on-time running.

What should I do?

Please check before you travel and allow extra time for your journey.

How can I stay up to date?

You can follow Southeastern on Twitter (X) @SE_Railway or follow the Southeastern WhatsApp channel.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.