Lines reopened: disruption between Ely and Bury St Edmunds / Cambridge expected until 20:00 

Route(s) affected

CrossCountry between Birmingham New Street and Cambridge / Stansted Airport

Greater Anglia between Norwich and Cambridge / Stansted Airport, between Ely and London Liverpool Street, and also between Peterborough and Ipswich / Colchester

Description

Following a points failure at Ely all lines between Ely and Bury St Edmunds / Cambridge have reopened. As service recovers, trains running between these stations may still be cancelled, delayed by up to 45 minutes or revised.

Disruption is expected until 20:00.

Greater Anglia customer advice:

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.