Reduced service between Finsbury Park and Stevenage via Hertford North expected until 20:00 

Route(s) affected

Between Moorgate and Hertford North / Stevenage

Description

A tree on the railway at Enfield Chase means that the line towards Stevenage is blocked. As a result, trains running between Finsbury Park and Stevenage via Hertford North may be delayed or diverted.

Disruption is expected until 20:00.

Customer advice:

Great Northern services which run between Moorgate and Stevenage (via Hertford North) will run diverted via Welwyn Garden City in the northbound direction of Stevenage.

In their southbound journey towards Moorgate, these trains will run as booked calling at all usual stations - but may be delayed (by around 10-20 minutes).

These diverted services will not call at the following stations which will subsequently means they will have no northbound service until further notice;

• Bowes Park

• Palmers Green

• Winchmore Hill

• Grange Park

• Enfield Chase

• Gordon Hill

• Crews Hill

• Cuffley

• Bayford

• Hertford North

• Watton-at-Stone

If you are travelling from these stations towards Stevenage, you should consider using an alternative route - which could extend your journey time by 30 minutes - or travel later on today where possible.

If you travel via an alternative route, take a train southbound to Alexandra Palace / Finsbury Park and change for a nortbound service to Stevenage (via Welwyn Garden City). When at Stevenage, you can use Great Northern services heading towards Moorgate to reach your destination.

Alternatively, using your ticket on another operator may help you get to where you need to be.

Ticket Acceptance:

You can use your ticket at no additional cost on;

• Thameslink and Great Northern services via any reasonable route

• London Buses between Finsbury Park and Crews Hill

Can you tell me more about the incident?

A tree has been reported on the overhead wires in this area. Colliding with it could cause further disruption and damage to the railway infrastructure and for this reason, Network Rail will attend to ensure trains can run safely through this area.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.