Major disruption at Exeter St Davids expected until 09:00  

Route(s) affected

CrossCountry between Plymouth and Derby / Leeds / York / Newcastle / Glasgow Central / Edinburgh / Aberdeen, and also between Paignton and Manchester Piccadilly

Great Western Railway between Penzance and Exeter St Davids / London Paddington, and between Paignton and Exmouth / London Paddington, and between Exeter Central and Barnstaple / Okehampton, and also between Exeter St Davids and Cardiff Central

South Western Railway between Exeter St Davids and London Waterloo

Description

Urgent repairs to the track at Exeter St Davids means all lines are blocked. As a result, trains will be cancelled in full, delayed by up to 60 minutes or revised to complete only part of their journey.

Major disruption is expected until 09:00.

There are a number of different options available to help you complete your journey. Please check your whole journey using the National Rail real-time Journey Planner as some of the alternative routes listed below that you can use your ticket on may also be affected by this disruption.

CrossCountry customer advice:

Your existing ticket will be accepted at no extra cost up to two hours before or two hours after the cancelled train.

You can use your ticket at no extra cost on Great Western Railway services between Plymouth and Bristol Temple Meads.

Rail replacement transport has been requested to run between Exeter St Davids and Newton Abbot. More information will be provided once this is confirmed in place.

If your CrossCountry train is cancelled, you may use your ticket on CrossCountry services operating two hours before or two hours after your cancelled service.

Great Western Railway customer advice:

You can used your ticket at no extra cost on Dartline Coaches route 369: Exeter Central (New North Rd), Exeter St David’s (The Imperial), Newton St Cyres (Belluno), Crediton until further notice.

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

South Western Railway customer advice:

Services between Exeter St Davids and London Waterloo will start and finish their journeys at Exeter Central. Other short notice alterations may also be necessary.

How do I get to my destination?

You can still travel between Exeter Central and London Waterloo however please check for any delays and any alterations that may be made.

Your ticket can be used, at no extra cost on Great Western Railway services between Exeter St Davids and London Paddington

Additional information:

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.