Disruption between Farnham and Alton expected until the end of the day  

Route(s) affected

Trains between London Waterloo and Alton, and between Guildford and Farnham

Description

A fault with the signalling system in the Farnham area means all lines are blocked. As a result, trains between Farnham and Alton will be cancelled, delayed or revised.

Disruption is expected until the end of the day.

Additional information:

Engineers are on their way to site.

Customer advice:

Until further notice the following alterations will apply:

Long distance and Mainline services:

• London Waterloo to Alton services are expected to run as booked in both directions, however delays and short notice alteration could happen as stock and crew could be displaced during the disruption. Please check your journey before travelling.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.