Advice for customers affected by air traffic control cancellations 

Route(s) affected

Travel to / from UK Airports

Description

To support customers affected by airline disruption due to the recent air traffic outage, National Rail have agreed some flexibility to ticket holders.

If you have been affected by a flight cancellation or amendment and have a train ticket dated Tuesday 8 or Wednesday 9 September, your original train ticket can be used instead on the new date for which your inbound / outbound flight has been rebooked for.

Customers can also use their existing ticket to return home on the same day in the event of a flight cancellation if you have already commenced your journey.

Customers must show their airline ticket when using their ticket at an alternative time or on an alternative date.

A fee-free refund within 28 days of date of travel will be offered if you no longer travel, for abandoned journeys or for your original rail ticket if you had to purchase a new one to travel to / from a different airport station because of a flight diversion.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.