Buses replace trains between Salisbury and Yeovil Junction via Gillingham (Dorset) until approximately 15:00 

Route(s) affected

Between London Waterloo and Yeovil Junction / Exeter St Davids

Description

A fault with the signalling system between Salisbury and Yeovil Junction means that all lines are blocked. As a result, trains are unable to run between these stations via Gillingham (Dorset) and will be revised or diverted via an alternative route.

Disruption is expected until 15:00.

Customer advice:

Engineers are currently investigating a loss of power to the signalling in the Gillingham area.

Long distance and mainline services

Services between London Waterloo and Exeter St Davids are expected to be delayed by up to 60 minutes, cancelled or diverted via Westbury and will not be calling at stations between Salisbury and Yeovil Junction via Gillingham. Journey times will take longer than normal.

How do I get to my destination?

You should allow extra time to complete your journey and continue to check station boards and the website for the latest service updates.

Your ticket can be used, at no extra cost, on Great Western Railway services between Salisbury and Westbury and between Westbury and Exeter stations.

Rail replacement buses have been arranged to operate a shuttle service between Salisbury and Yeovil Junction calling at Tisbury, Gillingham, Templecombe, Sherborne and Yeovil Junction. These are not running to a timetable.

There will be a limited bus service to Tisbury station due to road height restrictions on larger buses in this area therefore, a few mini buses have been arranged to serve this station.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.