Incident resolved: disruption at Gloucester expected until 14:30 

Route(s) affected

CrossCountry between between Aberdeen / Edinburgh / Glasgow Central and Plymouth, between Edinburgh and Penzance, and between Manchester Piccadilly and Bristol Temple Meads / Paignton and also between Nottingham and Cardiff Central

Great Western Railway between Worcester Foregate Street and Bristol Temple Meads, and between Cheltenham Spa and London Paddington, and also between Gloucester and Westbury / Weymouth

Transport for Wales between Cheltenham Spa and Cardiff Central

Description

The fault with the signalling system at Gloucester has been fixed, allowing the lines to be reopened. Trains may be delayed by up to 60 minutes or diverted as services return to normal.

This is expected to continue until 14:30.

CrossCountry customer advice:

Trains will be diverted where possible between Cheltenham Spa and Bristol Temple Meads, not calling at Bristol Parkway.

Your ticket can be used at no extra cost on the following services:

• The two CrossCountry services operating before and after your cancelled service

• Great Western Railway services between Cheltenham Spa and Plymouth / Penzance (please note, these services are also affected by this disruption)

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Great Western Railway customer advice:

Trains were unable to run between Gloucester and Swindon however trains are now running on this route once again.

Your ticket can be used at no extra cost on the following services:

• The two Great Western Railway services operating before and after your cancelled services (If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost)

• CrossCountry services between Cheltenham Spa and Bristol Temple Meads (please note, these services are also affected by this disruption)

• Stagecoach Buses route 65 between Gloucester (Bus Station), Stonehouse (Elgin Mall), Cam, Dursley and Stroud (Merrywalks)

• First Bus on the following routes:

  • Y1 between Bristol (Bus Station) and Yate (Station)

  • Y6 between Patchway (Little Stoke Lane), Bristol Parkway (Station) and Yate (Station)

  • M4 between Bristol (Centre) and Bristol Parkway (Station)

You may wish to postpone your journey before services are returning to normal.

Transport for Wales customer advice:

You can check if your service is running using the Transport for Wales live map.

Please note, a reduced service is running today Cheltenham Spa and Cardiff Central.

Additional information:

There was a fault with the signalling at a junction near Gloucester. The signalling system is how trains are kept a safe distance apart and directed onto the various lines along their journey. Network Rail engineers have investigated the fault and have fixed the issue.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.