Storm Boelo - disruption to Great Northern and Thameslink services today 

Route(s) affected

Various across the Great Northern and Thameslink networks

Description

As a result of severe weather, there are multiple incidents currently causing disruption to various routes on the Great Northern and Thameslink networks.

This is expected to cause disruption until the end of the day.

Customer advice:

It is advised that if you have not began your travel yet and it is not deemed essential, that you delay your travel until tomorrow morning.

If you have already travelled today, it is strongly advised to begin travelling back now as services are heavily disrupted and your journey will take considerable longer to complete tonight.

Last services are likely to be cancelled and replacement services are extremely limited.

Due to a fault on a train between Hitchin and Royston, trains have been delayed.

Train services running through these stations may be cancelled, delayed or revised.

You can use your planned route to travel, however services between Hitchin and Cambridge are being delayed by at least 40 minutes.

Following a failure of the electricity supply between Stevenage and Watton-At-Stone earlier tonight, all lines have reopened.

The first train to run as booked will be the 22:07 Hertford North to Stevenage service.

Please talk to station staff, look at information boards or check your journey planner for the latest information.

Planning your journey:

You can see live maps of the networks here:

• Thameslink live map

• Great Northern live map

These maps will now show where your journey is likely to be delayed.

You can also use the Thameslink or Great Northern apps to get more information about your journey.

Can you tell me more about the incident?

Due to multiple ongoing incidents across the Thameslink and Great Northern Network, we are severely disrupted. We apologise for the disruption this has cause to your journey today.

If you have not yet travelled and do not need to travel tonight, it is advised to delay travel till tomorrow.

Severe weather from Storm Boelo is causing a widespread of disruption across the network.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.