Disruption between Guildford and Redhill expected until 12:30  

Route(s) affected

Trains between Reading and Gatwick Airport

Description

A fault at a level crossing between Shalford and Gomshall means trains have to run at reduced speed on all lines. As a result, trains between Guildford and Redhill will be delayed by up to 30 minutes or revised.

Disruption is expected until 12:30.

Service impact:

Services from Reading towards Gatwick Airport may terminate at Redhill.

Services from Gatwick Airport towards Reading may be revised to start from Redhill.

Customer advice:

You can use your ticket at no extra cost on Southern / Thameslink services between Redhill and Gatwick Airport.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.