Disruption between Grays and Pitsea expected until 07:00 

Route(s) affected

Between London Fenchurch Street and Pitsea / Southend Central / Thorpe Bay / Shoeburyness

Description

A fault with the signalling system between Grays and Pitsea means all lines are blocked. Trains running between these stations may be revised.

Disruption is expected until 07:00.

Customer advice:

Rail replacement buses have been requested to run between Upminster and Pitsea via Tilbury.

Your ticket will be accepted on Greater Anglia between London Liverpool Street and Southend Victoria at no extra cost.

If you need to travel from a different station because of the disruption, your existing ticket can also be used for your return journey to that station.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.