Disruption between Cambridge and Stansted Airport / Bishops Stortford expected until 20:00  

Route(s) affected

CrossCountry between Bristol Temple Meads and Stansted Airport, an also between Stansted Airport and Birmingham New Street

Greater Anglia between London Liverpool Street and Cambridge / Cambridge North / Ely, and also between Stansted Airport and Cambridge / Norwich

Description

A buckled rail at Great Chesterford means all lines are blocked. As a result, trains between Cambridge and Stansted Airport / Bishops Stortford will be cancelled, delayed or revised.

Disruption is expected until 20:00.

A visual disruption map video is available.

CrossCountry customer advice:

If your CrossCountry train is cancelled, you may use your ticket on the two CrossCountry train services operating before or the two CrossCountry train services after your cancelled service.

Alternatively, you may use your ticket on the following services and routes at no extra cost:

Routes via London

• London Northwestern Railway services between Birmingham New Street / Nuneaton and London Euston

• Avanti West Coast services between Birmingham New Street / Nuneaton and London Euston

• East Midlands Railway services between Leicester and London St Pancras International

• LNER services between Peterborough and London Kings Cross

• Greater Anglia services between London Liverpool Street and Stansted Airport/Ely and Peterborough

• London Underground services between London Terminals: Euston, St Pancras, Kings Cross and or Liverpool Street (please show your ticket to gate line staff to be allowed through the ticket gates)
  
  

You do not need to amend your ticket to use it on these services

Road transport:

Coaches have been ordered to shuttle between Cambridge and Stansted Airport. Please see station staff for more information.

Greater Anglia customer advice:

Limited accessible replacement buses are running between Bishops Stortford and Cambridge North.

You can use your ticket on the following alternatives at no extra cost:

• London Underground services, all reasonable routes between Tottenham Hale, London Liverpool Street and Kings Cross

• Great Northern services between London Kings Cross and Cambridge

• Thameslink via any reasonable routes

From London Liverpool Street, travel on the Circle, Hammersmith & City and Metropolitan lines to Kings Cross St Pancras.

Change for Great Northern services from London Kings Cross to Cambridge

From Cambridge, travel on Great Northern trains to London Kings Cross.

Travel on travel on the Circle, Hammersmith & City and Metropolitan lines from Kings Cross St Pancras to Liverpool Street.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.