Reduced Great Northern service expected until 17:30 

Route(s) affected

Across the Great Northern network

Description

A shortage of train crew means that fewer Great Northern services are able to run. As a result, trains across the Great Northern network may be cancelled or revised to run only part of their scheduled route.

This is expected until 17:30.

Customer advice:

If you are travelling on Great Northern service today you can continue to travel on your normal route, but services may be cancelled.

Before setting off, please ensure you have checked and planned your journey for today.

Please talk to station staff, look at the information boards or check your journey planner for the most recent information.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Great Northern's WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost:

• Alternative Great Northern services between Moorgate, London Kings Cross, Stevenage and Kings Lynn

• Thameslink services between London St Pancras International and Cambridge

• Greater Anglia services between London Liverpool Street, Cambridge and Ely

• CrossCountry services between Cambridge and Ely

• London Underground services between all London terminals

Please be aware that using alternative travel will add at least 30 minutes to your journey depending on the route.

Replacement buses:

Replacement buses have been requested from the suppliers, but these have not yet been confirmed.

If a bus service can be provided, we'll let you know by updating this message.

Bus journeys will take longer than your usual train journey on this route, and if we can, we'll provide a time estimate here.

Can you tell me more about this incident?

Everything is being done to run as many trains as possible.

A shortage of train drivers today means some trains will be cancelled, so you are being informed as possible and putting alternative arrangements in place, wherever possible.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.