Disruption between London Liverpool Street and Chingford / Stansted Airport expected until 12:30 

Route(s) affected

Greater Anglia between London Liverpool Street and Stansted Airport

London Overground between London Liverpool Street and Chingford

Stansted Express between London Liverpool Street and Stansted Airport

Description

A points failure in the Hackney Downs area means that all lines are blocked.

Trains operating between London Liverpool Street and Chingford / Stansted Airport may be cancelled or revised.

This is expected until 12:30.

A visual disruption map video is available.

Greater Anglia / Stansted Express customer advice:

Routes affected:

• Stansted Express services between London Liverpool Street and Stansted Airport

• London Liverpool Street - Cambridge North

• London Liverpool Street - Broxbourne

Service impact:

Trains to / from London Liverpool Street towards Stansted Airport and Broxbourne will be diverted via Stratford, and will still call at Tottenham Hale.

Trains to / from London Liverpool Street towards Cambridge will be diverted via Seven Sisters, and will not call at Tottenham Hale.

Trains will be delayed because of their longer diversionary route.

Alternative travel options:

Please be prepared for a delay to your journey. You may need to take a different train than originally planned.

To assist you with your journey, your ticket can be used at no extra cost on:

• London Overground Weaver line services between Liverpool Street and Cheshunt via Seven Sisters

• London Underground Victoria line services between Tottenham Hale and Seven Sisters

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

You can check your next train using the Live Map, as well as specific train service alterations.

London Overground:

Your ticket can be used on London Buses via any reasonable route, at no extra cost, in order to complete your journey.

Additional information:

Network Rail are investigating a points failure between Hackney Downs and Tottenham Hale.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.