Disruption between Ashford International and Eastbourne expected until 15:00 

Route(s) affected

Between Ashford International and Eastbourne

Description

A fault on a train between Ashford International and Eastbourne means that fewer trains are able to run. As a result, trains running between these stations may be cancelled.

This is expected until 15:00.

Customer advice:

You may need to use a rail replacement bus to reach your destination. If you need to use a bus, please allow at least an extra 30 minutes to reach your destination.

The following services have been cancelled:

• 12.24 Ashford International to Eastbourne

• 13.24 Ashford International to Eastbourne

Southern have sourced the following replacement buses to help with your journey:

• 12.24 Ashford International - Hastings operated by Renown

• 13.25 Ashford International - Hastings operated by DB Commercials

These buses will call at:

• Ashford International

• Ham Street

• Appledore

• Rye

• Winchelsea

• Ore

• Hastings

• 12:25 Hastings - Ashford International

This bus will call at:

• Hastings

• Ore

• Winchelsea

• Rye

• Appledore

• Ham Street

• Ashford International

Taking the bus will take 1 hour and 40 minutes so please make sure to allow additional time to reach your destination.

Train services continue to run between Ore and London Victoria. Please use these services to connect with buses at Hastings.

If you are travelling from/to a station that is not being served by a replacement bus, please speak to station staff, where available. If there are no staff, you can use the Emergency button on the station Help Point instead, or speak to us on social media.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Southern’s WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about the incident?

A fault has been identified on a train which has now been removed from service. Due to this less trains than usual are able to run, leading to some cancellations on the Eastbourne/Ashford routes.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.