Disruption between Harlow Town and Bishops Stortford expected until 10:30 

Route(s) affected

Greater Anglia between London Liverpool Street and Stansted Airport / Cambridge / Cambridge North / Ely, and also between Stratford (London) and Bishops Stortford

Stansted Express between London Liverpool Street and Stansted Airport

Description

A fault with the signalling system between Harlow Town and Bishops Stortford means that train have to run at a reduced speed on some lines. As a result, trains running between these stations may be cancelled, delayed by up to 20 minutes or revised.

Disruption is expected until 08:30.

Customer advice:

You may use your ticket at no extra cost on the following services:

• Arriva buses on routes 723, 509, 510, 510A between Harlow and Stansted Airport via Bishops Stortford

• Central Connect routes 7 / 7A between Bishops Stortford and Stansted Airport

• Great Northern / Thameslink between London Kings Cross and Cambridge

• London Underground via any reasonable route

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Additional information:

Network Rail engineers are on route to the area.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.