Disruption between Heathrow Airport and London Paddington expected until 09:45 

Route(s) affected

Elizabeth line between Heathrow Terminal 5 and London Paddington / Abbey Wood, and also between Heathrow Terminal 4 and London Paddington / Shenfield

Heathrow Express between Heathrow Terminal 5 and London Paddington

Description

There is a fault with the signalling system between Heathrow Terminals and London Paddington. As a result, trains running between these stations may be cancelled, delayed by up to 20 minutes or revised.

Disruption is expected until 09:45.

Elizabeth line customer advice:

Passengers travelling to Heathrow Terminal 5 are advised to use London Underground Piccadilly line services from central London or change for inter terminals services at Heathrow Terminals 2&3.

Passengers travelling from stations between Shenfield and Stratford are advised to change at Whitechapel for a Heathrow Terminal 4 service. Heathrow Terminal 5 services will be terminated short of Heathrow Airport due to ongoing disruption. Free transfers are available between Heathrow Terminals.

Ticket acceptance:

You can use your ticket at no extra cost on the following alternative train and London Underground services:

• London Underground services via any reasonable route

• Heathrow Express between London Paddington and Heathrow Terminals (pre-paid tickets only)

You can use your ticket at no extra cost on the below bus operators:

London Buses between London Paddington and Heathrow Terminals / West Drayton

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.