Incident resolved: major disruption between London Paddington and Heathrow Airport / Reading expected until 19:00 

Route(s) affected

Elizabeth line between Shenfield and Heathrow Terminal 5 and also between Abbey Wood and Heathrow Terminal 4 / Maidenhead / Reading

Great Western Railway between London Paddington and Didcot Parkway / Oxford / Newbury / Cheltenham Spa / Worcester Foregate Street / Worcester Shrub Hill / Bristol Temple Meads / Frome / Weston-super-Mare / Taunton / Exeter St Davids / Paignton / Great Malvern / Hereford / Cardiff Central / Swansea / Plymouth / Carmarthen / Penzance

Heathrow Express between London Paddington and Heathrow Terminal 5

Description

Trains are returning to normal following an obstruction on the track between London Paddington and Hayes & Harlington. As service recovers, trains running between London Paddington and Heathrow Airport / Reading may still be cancelled or delayed by up to 60 minutes.

Major disruption is expected until 19:00.

There are a number of different options available to help you complete your journey. Please check your whole journey using the National Rail real-time Journey Planner as some of the alternative routes listed below that you can use your ticket on may also be affected by this disruption.

A visual disruption map video is available.

Advice for Elizabeth line customers:

You can use your ticket at no extra cost on the following alternative train and underground services:

• London Underground via any reasonable route

• Great Western Railway between London Paddington and Reading

• South Western Railway between London Waterloo and Reading

• Chiltern Railways between London Marylebone and High Wycombe

• Docklands Light Railway via any reasonable route

• Southeastern services between London Terminals and Abbey Wood

• Thameslink services between Farringdon and Abbey Wood

Bus options:

Whilst this disruption is ongoing, buses are a simple and direct alternative. You can use your ticket at no extra cost on the below bus operators:

• London Buses between Abbey Wood and Paddington

• London Buses between Paddington and Heathrow Terminals / West Drayton

West London

You should allow extra time to complete your journey as the bus journey will be slower than the train. You may need to change buses or travel via a major interchange. Check live information before you travel as routes, stops and road conditions and congestion can change at short notice.

West London (London Paddington / Heathrow Airport and Reading:

A key tip is to travel towards Ealing Broadway or Hayes and Harlington for further connections. Key routes include:

• Ealing Broadway

  • 207 or SL8 towards West Ealing / Hanwell / Southall

  • SL8 towards Acton & 266 to Acton Main Line

• Southall

  • SL8 towards Ealing Broadway

  • 105 towards Heathrow Terminals or 195 towards Hayes and Harlington

• Hayes and Harlington

  • SL9 & 278 towards Heathrow Central & 350 towards Heathrow Terminal 5

  • 195 towards Southall

• Heathrow Terminals

  • 105 (from Terminals 2/3) or 482 (Terminals 4/5) to Southall

  • SL9 (from Terminals 2/3) or 350 (Terminals 5) to Hayes and Harlington and West Drayton

• West Drayton area

  • 222/U1 to Uxbridge for Underground connections

  • 350 to Hayes and Harlington and Heathrow Terminal 5

• Slough area

  • 81 to Hounslow for Underground connections

  • 702 (non-TfL bus) towards Hammersmith and Victoria (last bus 2200)

  • Carousel Buses Route 103: Slough - Langley (Harrow Market) Operates until 19:00

  • First Bus Route 7: Slough - Langley (Harrow Market) - Heathrow T5. Operates until 23:30 Monday - Sunday

  • First Bus Route 3: Slough - Langley - Uxbridge. Operates until 23:00 Monday - Saturday and until 18:40 Sunday

Note on Langley (Harrow Market) - The Langley "Harrow Market" bus stop is a short walk away from the station bus stop, close to the town centre, and more likely to be used by customers than the station bus stop.

Advice for Great Western Railway customers:

Your ticket can be used at no extra cost with the following companies, in both directions:

• Elizabeth line between London Paddington and Reading

• Chiltern Railways between London Marylebone and Oxford

• London Underground between London Paddington and London Marylebone

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.