Major disruption to / from Heathrow Airport expected until 11:00 

Route(s) affected

Elizabeth line between Gidea Park / Abbey Wood and Heathrow Terminal 4, and also between Shenfield / Abbey Wood / Stratford (London) and Heathrow Terminal 5

Heathrow Express between London Paddington and Heathrow Terminal 5

Description

Flooding caused by a burst water main between London Paddington and Heathrow Airport means that all lines are blocked. This is also affecting the signalling system.

As a result, trains running to / from Heathrow Airport may be cancelled, delayed by up to 30 minutes or revised.

Major disruption is expected until 11:00.

A visual disruption map video is available.

Elizabeth line customer advice:

Elizabeth line services are unable to call at stations between Hayes & Harlington and Heathrow Terminal 4.

You may use your ticket on London Buses between Hayes & Harlington and Heathrow Airport at no extra cost.

Bus options by area:

West London (Paddington → Heathrow / Reading)

Top tip: Travel towards Ealing Broadway or Shepherds Bush

From Ealing Broadway

• 7 → Oxford Circus

• 65, 83 → local areas

• 207, 427 → Paddington / Shepherds Bush
  

From Southall / Hayes & Harlington / West Drayton

• 140, 195, E6 → Ealing Broadway or Heathrow

Continue from Ealing Broadway or Shepherds Bush into central London.

Other notable bus routes:

• First Bus route 3 calls at Slough, Langley and Iver (only operates up to 18:00)

• Thames Valley route 6, 12 or 13 calls at Slough and Burnham (only operates up to 18:00)

• Thames Valley route 704 which runs between Heathrow and Maidenhead, calling at Taplow, Slough and Langley (only operates up to 18:00)

Heathrow Airport:

From all Heathrow terminals:

• 285 → Feltham / Heathrow area

• 423 → local routes

• X26 → Croydon (via Kingston)
  

For central London:

• Travel towards Ealing Broadway or Hammersmith, then continue by bus

Please allow for short notice alterations and platform changes and listen to Elizabeth line station announcements or ask a member of staff for further information.

Heathrow Express customer advice:

Heathrow Express services to / from Heathrow Airport have been suspended.

You can use your ticket at no extra cost on Great Western Railway services via any reasonable route.

You may wish to consider postponing your journey until services returns to normal.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.