Major disruption to / from Heathrow Airport expected until 15:30 

Route(s) affected

Elizabeth line between Shenfield and Heathrow Terminal 5, between Abbey Wood and Heathrow Terminal 4

Heathrow Express between London Paddington and Heathrow Terminal 5

Description

A points failure at Heathrow Terminals 2 & 3 means that some lines are blocked. As a result, trains running to / from Heathrow Airport may be cancelled, severely delayed by up to 50 minutes or revised.

Major disruption is expected until 15:30.

A visual disruption map video is available.

Elizabeth line customer advice:

You may use your ticket at no extra cost on London Buses on routes SL9 and 350.

Heathrow Express customer advice:

Your ticket can be used, at no extra cost, with London Buses via any reasonable route.

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.