Disruption between Chester and Runcorn / Runcorn East expected until 11:30 

Route(s) affected

Northern between Chester and Leeds

Transport for Wales between Holyhead and Manchester Airport, and also between Llandudno and Liverpool Lime Street

Description

A broken down train at Helsby is causing disruption to trains running between Chester and Runcorn / Runcorn East. As a result, trains may be delayed by up to 45 minutes or revised.

Disruption is expected until 11:30.

Transport for Wales customer advice:

Your may use your ticket at no extra cost on the following services:

• Merseyrail between Chester and Liverpool Lime Street in both directions

• Avanti West Coast between Chester and Manchester Piccadilly via Crewe in both directions

These arrangements are in place on services until 10:30

Alternatively, customers can use their tickets between Chester and Manchester Piccadilly via Crewe at no extra cost.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Pay as you go

If you're using pay as you go, don't forget to tap out if you abandon your journey or use an alternative service or mode of transport.

Check services running in the area using the Transport for Wales live map.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.