Disruption between Newport (South Wales) and Hereford expected until 15:30 

Route(s) affected

Between Cardiff Central and Chester / Holyhead / Manchester Piccadilly, and also between Pembroke Dock / Milford Haven / Fishguard Harbour and Manchester Piccadilly

Description

A person has been hit by a train between Newport (South Wales) and Hereford. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until 15:30.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

Your may use your ticket at no extra cost on the following services:

• CrossCountry between Cardiff Central / Bristol Parkway and Manchester Piccadilly via Birmingham New Street - please note, services on this route are affected by disruption

• Great Western Railway between Cardiff Central and Bristol Parkway - please note, services on this route are affected by disruption

• West Midlands Railway between Hereford and Birmingham New Street

These arrangements are in place on services until further notice

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Alternative Travel Options

You can use your ticket on the following Stagecoach South Wales routes at no extra cost:

• 11 between Cwmbran and Pontypool

• 21 / X3 between Cwmbran and Pontypool

• 23 between Cwmbran and Hereford via Abergavenny

• X24 between Newport and Pontypool via Cwmbran

• X3 between Cardiff, Pontypool and Cwmbran

You may also use your ticket on Newport Bus and Cardiff Bus routes 30 and X30 between Cardiff and Newport at no extra cost.

You can check services running in the area using the Transport for Wales Live Map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.